Fighting Back Against Slander Of Online Reputations
Sometimes the online community can be tough for people or businesses to thrive in because while the internet has become a great source for information, sometimes that information can be damaging or even untrue when it comes to publishing it. Because of the free medium that the internet provides, not only major media publications like the New York Times can publish information, but everyday people can post blogs and start websites that bring out all kinds of information whether they have credibility or not. People and businesses need to be aware of such information and take steps to address it when necessary.
For businesses, customers are going to review products on websites and review boards all over the internet and sometimes what they say is true, sometimes it isn’t and other times it’s a total misunderstanding between company and customer. For issues that are true, it’s best to handle those issues internally and put out a bulletin to your customers that they have been fixed. For issues that are not true, sometimes competitors or disgruntled former employees try to use sites like Ripoff Report or other consumer complaint boards to try and ruin a company. In this case, the company should point to other review sites or social media pages that show honest and unbiased reviews to pinpoint their reputation. For misunderstandings, a company owner should not lash out at the customer publicly, but if possible they should offer to listen to the customer offline and seek to resolve the issue.
Public figures often come under scrutiny when something goes wrong for them, but Darius Fisher the president of Status Labs has been working to help restore reputations for clients everywhere. Fisher has developed a publishing tool that not only helps his clients get the real story out there, but helps return their good name in the event that they made a mistake in their life and have suffered because it. Fisher also helps them take steps to protect private information that should not be published, and advises them on how to minimize the risk of their personal devices being hacked. He’s let people know that by monitoring what they are associated with on Google, they can have a plan ready in case something wrong is published.