Inmate Communication

Securus Technologies Emerges Top in the Prestigious Stevie Awards Nominations

Securus Technologies has added another award to their list of awards. In March 2017, the leading provider of civil and criminal justice technology was recognized in the best Customer Service Training Department category by the Stevie Awards for Sales and Customer Service. Stevie Awards for Sales and Customer Service are rated top globally for honoring organizations based on contact center, business development, sales professionals and customer service. Winning this prestigious award proves that Securus Technologies has continually adhered to its mission of providing high-tech software solutions to the inmate communication industry.

 

This year’s winners were nominated from a list of over 2,300 organizations of all sizes, and from all industries. A team of 77 judges drawn from different nations was used to determine the finalists. The competitions included over 61 categories for customer service and contact center achievements and 53 categories for sales and business development achievements. Another team of about 75 judges was tasked with the role of determining the gold, silver and bronze winners from the finalists.

 

The founder of Stevie Awards praised Securus for winning in the sales and customer service, which is the most competitive of all programs. On their side, the judges appreciated the role played by Securus technologies in ensuring quality service delivery.

 

Statement from Securus Technologies

 

Securus Technologies senior vice president expressed his excitement for winning the award. According to him, winning gold in the Stevie Awards shows that they are excellently committed to customer service. The award came after the Securus team had improved their customer care services and put more emphasis on customer satisfaction.

 

About Securus Technologies

 

Securus Technologies is a leading service provider of civil and criminal justice technologies solutions that aim at modernizing incarceration experience and improving public safety. It is headquartered in Dallas, TX, and serves over 3,450 public corrections agencies and more than 1,200,000 inmates in North America. The firm has a team of designers, engineers, thinkers and technologists that serve the North America’s inmate communication industry effectively.

Securus Technologies Emerges Top in the Prestigious Stevie Awards Nominations

 

Securus Technologies has added another award to their list of awards. In March 2017, the leading provider of civil and criminal justice technology was recognized in the best Customer Service Training Department category by the Stevie Awards for Sales and Customer Service. Stevie Awards for Sales and Customer Service are rated top globally for honoring organizations based on contact center, business development, sales professionals and customer service. Winning this prestigious award proves that Securus Technologies has continually adhered to its mission of providing high-tech software solutions to the inmate communication industry.

 

This year’s winners were nominated from a list of over 2,300 organizations of all sizes, and from all industries. A team of 77 judges drawn from different nations was used to determine the finalists. The competitions included over 61 categories for customer service and contact center achievements and 53 categories for sales and business development achievements. Another team of about 75 judges was tasked with the role of determining the gold, silver and bronze winners from the finalists.

 

The founder of Stevie Awards praised Securus for winning in the sales and customer service, which is the most competitive of all programs. On their side, the judges appreciated the role played by Securus technologies in ensuring quality service delivery.

 

Statement from Securus Technologies

 

Securus Technologies senior vice president expressed his excitement for winning the award. According to him, winning gold in the Stevie Awards shows that they are excellently committed to customer service. The award came after the Securus team had improved their customer care services and put more emphasis on customer satisfaction.

 

About Securus Technologies

 

Securus Technologies is a leading service provider of civil and criminal justice technologies solutions that aim at modernizing incarceration experience and improving public safety. It is headquartered in Dallas, TX, and serves over 3,450 public corrections agencies and more than 1,200,000 inmates in North America. The firm has a team of designers, engineers, thinkers and technologists that serve the North America’s inmate communication industry effectively.

 

Securus Technology Corrects GTL’s Misleading Press Release

According to the news report published on June 9, 2016, by the PRNewswire, Securus Technologies, a leading service provider of criminal justice and local solutions for correctional facilities, provided corrections for the GTL earlier press release, which occurred on 7 June 2016. Securus Technology stated that the GTL press release was not only misleading but also inaccurate; hence, the need to offer a new press release with corrections.

 

The first press release by GTL stated that the current decision by the U.S Patent Trial in addition to the Board of Appeal grants GTL the permission to proceed with the fourth validation in pursuing injunctions against Securus Technologies. Securus Technologies corrected the press release statement by saying that there was no validation of the lawsuit by the U.S Appeals Board; hence, GTL will not be able to pursue injunctions like stated in their press release.

 

On the issue of GTL appreciating the PTBA for allowing them to proceed with the case against Securus Technologies on technology protection, Securus highlighted that the PTBA did not determine any patent rights. Besides, the PTBA refused to review the GTL claims, so there was no question of GTL going back to court. Secures also corrected the allegation on GTL’s press statement about returning to court to prove to the jury that Securus infringes the patent including three GTL patents. Securus stated that the jury would not hear GTL’s evidence any time soon as if GTL had reported but in the case of a court hearing, the jury would be the sole determinant of the winner.

 

About Securus Technologies

Securus Technologies has its headquarters in Dallas, Texas. Securus Technologies is among the largest service providers for correctional facilities. Securus offers communication services, public institutions management solutions in addition to parolee tracking. Securus serves over 2,600 prisons across 45 countries. Securus is focused on providing simple needs to suit the demands of clients.

 

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