Inmate Communication

The Leadership of Rick Smith at Securus Technologies

In January 2016, the Chief Executive Officer of Securus Technologies, Rick Smith announced the hiring of senior sales executive to build a robust, dynamic and tech-based team of sales professionals to complement the company’s expanding product range. Securus is a provider of technological services that are aimed at enhancing investigation, public safety and monitoring activities within and around correction facilities. Mr. Smith announced that John Bell was part of Securus Technologies, serving as Senior VP Sales, effective December 30, 2015.

Expansion of Product and Service Range

According to the CEO Rick Smith, the company injected $600 million to develop and purchase hundreds of products for the purpose of enhancing safety and security. The investment was made within a period of three years, and due to that, the company had to add an experienced sales executive to lead the evolving sales professionals to be able to present the expanded range of products to the clients effectively. Rick further added that John Bell is recognized for helping organizations to improve their performance, growth and building result-oriented sales teams. Bell has managed to transform companies due to his 35 years of professional experience.

Read more: https://www.bloomberg.com/profiles/people/3482358-richard-a-smith

Mr. Bell received his undergraduate from Holy Cross and later joined Kellogg School of Management and Wharton School of Business for his postgraduate studies. Previously he had worked for several companies including Verizon, NTT Verio, IBM, Time Warner Cable and AT&T. At Securus technologies, John Bell will be in charge of a team of 100 professionals, some of them carrying sales associate titles. The objective of Rick Smith Securus is to generate new contracts from existing and new clients, and also retaining old ones. As a result of dramatic change of their products, there was a need to prepare the sales team on how to present those new products more effectively.

Rick Smith’s Career Background

Mr. Smith held different positions at Global Crossing North America Inc. from 1972 to 1998 including chief information officer. Other roles at the company include serving as the president of Frontier Information Technologies, VP Midwest Telephone Operations and head of business development Network Plant Operations Director. In 1998, he joined Eschelon Telecom Inc. as CFO, later became the president and finally the CEO. He served at the company until 2007, and in 2008, he joined Securus technologies.

Securus Technologies

Securus is based in Dallas, TX, and has a client database of more than 3,400 clients. The company targets agencies providing law enforcement, corrections and public safety services as its clients. Currently, Securus Technologies is serving more than 1.2 million inmates across North America. The company focuses on connecting agencies with technology that provides services such as emergency response, investigation, communication, biometric data, incident management and monitoring. Visit securustechnologies.com for more info.

Securus Technologies Emerges Top in the Prestigious Stevie Awards Nominations

Securus Technologies has added another award to their list of awards. In March 2017, the leading provider of civil and criminal justice technology was recognized in the best Customer Service Training Department category by the Stevie Awards for Sales and Customer Service. Stevie Awards for Sales and Customer Service are rated top globally for honoring organizations based on contact center, business development, sales professionals and customer service. Winning this prestigious award proves that Securus Technologies has continually adhered to its mission of providing high-tech software solutions to the inmate communication industry.

 

This year’s winners were nominated from a list of over 2,300 organizations of all sizes, and from all industries. A team of 77 judges drawn from different nations was used to determine the finalists. The competitions included over 61 categories for customer service and contact center achievements and 53 categories for sales and business development achievements. Another team of about 75 judges was tasked with the role of determining the gold, silver and bronze winners from the finalists.

 

The founder of Stevie Awards praised Securus for winning in the sales and customer service, which is the most competitive of all programs. On their side, the judges appreciated the role played by Securus technologies in ensuring quality service delivery.

 

Statement from Securus Technologies

 

Securus Technologies senior vice president expressed his excitement for winning the award. According to him, winning gold in the Stevie Awards shows that they are excellently committed to customer service. The award came after the Securus team had improved their customer care services and put more emphasis on customer satisfaction.

 

About Securus Technologies

 

Securus Technologies is a leading service provider of civil and criminal justice technologies solutions that aim at modernizing incarceration experience and improving public safety. It is headquartered in Dallas, TX, and serves over 3,450 public corrections agencies and more than 1,200,000 inmates in North America. The firm has a team of designers, engineers, thinkers and technologists that serve the North America’s inmate communication industry effectively.

Securus Technologies Emerges Top in the Prestigious Stevie Awards Nominations

 

Securus Technologies has added another award to their list of awards. In March 2017, the leading provider of civil and criminal justice technology was recognized in the best Customer Service Training Department category by the Stevie Awards for Sales and Customer Service. Stevie Awards for Sales and Customer Service are rated top globally for honoring organizations based on contact center, business development, sales professionals and customer service. Winning this prestigious award proves that Securus Technologies has continually adhered to its mission of providing high-tech software solutions to the inmate communication industry.

 

This year’s winners were nominated from a list of over 2,300 organizations of all sizes, and from all industries. A team of 77 judges drawn from different nations was used to determine the finalists. The competitions included over 61 categories for customer service and contact center achievements and 53 categories for sales and business development achievements. Another team of about 75 judges was tasked with the role of determining the gold, silver and bronze winners from the finalists.

 

The founder of Stevie Awards praised Securus for winning in the sales and customer service, which is the most competitive of all programs. On their side, the judges appreciated the role played by Securus technologies in ensuring quality service delivery.

 

Statement from Securus Technologies

 

Securus Technologies senior vice president expressed his excitement for winning the award. According to him, winning gold in the Stevie Awards shows that they are excellently committed to customer service. The award came after the Securus team had improved their customer care services and put more emphasis on customer satisfaction.

 

About Securus Technologies

 

Securus Technologies is a leading service provider of civil and criminal justice technologies solutions that aim at modernizing incarceration experience and improving public safety. It is headquartered in Dallas, TX, and serves over 3,450 public corrections agencies and more than 1,200,000 inmates in North America. The firm has a team of designers, engineers, thinkers and technologists that serve the North America’s inmate communication industry effectively.

 

Securus Technology Corrects GTL’s Misleading Press Release

According to the news report published on June 9, 2016, by the PRNewswire, Securus Technologies, a leading service provider of criminal justice and local solutions for correctional facilities, provided corrections for the GTL earlier press release, which occurred on 7 June 2016. Securus Technology stated that the GTL press release was not only misleading but also inaccurate; hence, the need to offer a new press release with corrections.

 

The first press release by GTL stated that the current decision by the U.S Patent Trial in addition to the Board of Appeal grants GTL the permission to proceed with the fourth validation in pursuing injunctions against Securus Technologies. Securus Technologies corrected the press release statement by saying that there was no validation of the lawsuit by the U.S Appeals Board; hence, GTL will not be able to pursue injunctions like stated in their press release.

 

On the issue of GTL appreciating the PTBA for allowing them to proceed with the case against Securus Technologies on technology protection, Securus highlighted that the PTBA did not determine any patent rights. Besides, the PTBA refused to review the GTL claims, so there was no question of GTL going back to court. Secures also corrected the allegation on GTL’s press statement about returning to court to prove to the jury that Securus infringes the patent including three GTL patents. Securus stated that the jury would not hear GTL’s evidence any time soon as if GTL had reported but in the case of a court hearing, the jury would be the sole determinant of the winner.

 

About Securus Technologies

Securus Technologies has its headquarters in Dallas, Texas. Securus Technologies is among the largest service providers for correctional facilities. Securus offers communication services, public institutions management solutions in addition to parolee tracking. Securus serves over 2,600 prisons across 45 countries. Securus is focused on providing simple needs to suit the demands of clients.

 

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